Responsibilities
Sales
To establish, implement and document account plans for identified strategic accounts
To demonstrate the ability to show entrepreneurial drive in a given territory to generate, meet and develop new prospects that turn into sales orders, closing all opportunities in a timely manner.
To be able to conduct own initial product and sales demonstrations, ensuring that the company’s products are matched to the identified clients’ needs.
To understand and influence the customers decision making process and lead the customer to positive decisions on the company’s sales proposals and manage all customer engagements to a successful conclusion.
To demonstrate domain expertise in the business training and consulting sectors, having previously sold and worked within this market to ensure credibility and understanding of the customers’ business.
To identify the resources required and opportunities to expand product usage and devise plans and strategies for selling into the territory and existing account base, to accelerate business volumes
To prepare client proposals and provide accurate pricing ensuring that the company price calculator is used at all times.
To provide accurate and timely business sales forecasts
To identify marketing and product requirements and communicate well to appropriate personnel to drive the overall sales process
Maintain up-to-date information on all customer interactions in the CRM database.

Customer Service
To provide professional and effective services to internal and/or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
To provide follow up with customers to ensure customer satisfaction with products and/or services provided
To communicate courteously with internal and or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
Teamwork
To work as part of a team to achieve the company’s sales departmental standards.
To work together with other departments and divisions within the company to identify any process improvements and improve standards, efficiency and profitability.
Knowledge
To ensure that a good level of understanding and knowledge of the company’s products, services and solutions, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department.
To take responsibility for own personal development in line with agreed annual performance objectives.
To be willing to list to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and company’s performance.
** Such other duties as the management may from time to time reasonably require.

Knowledge, Experience and Qualifications
Degree level, diploma or equivalent education or experience.
Excellent verbal and written communication skills as well as good interpersonal skills.
Experience of the software industry with proven track record of significantly exceeding targets and expectations and experience of Key Account management.
Proven ability in closing high volume business to business (B2B) deals within sales.
Excellent knowledge of business process software, preferably in the business training and consulting sectors.
Excellent sales, negotiation and presentation skills.
Demonstrable self-sufficiency, sales leadership, entrepreneurial relationship and business development.
Ability to co-ordinate resources to successfully encourage the customer to expand product usage.
Ability to develop executive level relationships and engage with the customer to establish an understanding of their business drivers and how the company’s training and consulting resources can enable them to become more efficient, increase profits and reduce overall costs.

Location: Nairobi

Job Type: Full Time

How to Apply
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “1884”, Your Full name & Phone number.

If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: 10th October 2015