Key Relationships:
Internal – All Credit Department staff, Directors, Line Managers
External – Company Debtors, business partners involved in debt collection
Nature and Purpose : Accountable for delivering targeted performance for the Credit Control Department.

Take charge and proactively drive the attainment of the Key Performance Indicators of the department, especially DSO and bad debt management.

The holder should exercise strength in team management and leadership to ensure that team efforts are geared towards achievement of these KPIs.

Key Responsibilities
Review of the Credit Management process to driveattainment of overall target DSO
Review and advise on current level of Risk Management & exposure and champion strategies to minimise the credit risk
Team motivation, performance review and leadership
Advise on quality management of the debtor asset
Credit analysis &preparation of progress reports
Drive collection& strategy planning of debt control, particularly mitigate spill over of debt past the 90-day category
Enforces credit policy and assure adherence to accepted standards
Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
Spearhead escalations and ensure prompt stop service on inactive accounts
Actively manage and attain reduction of company bad debt provision as per KPIs
Improve company cash cycle and enhance cash conversion as per KPIs
Critical Competencies

Service
1. Deliver Results
Demonstrable high performance behavior in Credit Control and Management
Set challenging goals for self and others
Seek feedback from others in order to plan performance improvement to achieve goals
Energize others by exceeding set goals
Develop clear and realistic targets and plans for self and others, to ensure optimum delivery of specific objectives
Strive to overcome perceived obstacles
Challenge established ways of doing things to achieve goals more effectively
2. Act Commercially
Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions. Ability to analyze problems thoroughly and make good and timely decisions includes but not limited to:
Use trends and patterns in business data to develop business plans, actions or processes
Research the competitive environment to identify opportunities and threats
Use financial and business information to identify key activities that are linked to high performance
Review the business processes and activities in order to seek improvement
Make tough business decisions in light of customer and commercial requirements
Relationships

3. Manage Self
Ability to manage emotions to remain calm, focused, and optimistic while dealing with a constant stream of demands.
Show awareness of both positive and negative impact on others and how this affects outcomes
Adapt behavior to positively affect outcomes
Express a belief to possess the capability to resolve challenging issues
Ask for feedback from others and uses this to plan development
Is resolute in sticking to decisions that are beneficial to the business, even if they are not popular
4. Coach and Develop
The encouragement of long term development of others to build capability. Ability to provide structure and provide consistent feedback.
Provide specific positive and balanced feedback for developmental purposes
Give negative feedback focusing on behavior rather than personal terms
Provide suggestions to others on how to tackle areas for development
Use the information from the Performance Development Review to identify strengths and areas for development for others
Celebrate success
Team Work

5. Work with Others
Builds relationships and collaborates with others (e.g. customers, colleagues, partners & suppliers) to achieve our mission.
Seek input and opinions from others to help make a specific decision
Build and maintain positive relationships in the team by valuing others’ contribution and experience
Demonstrate willingness to learn from others’ experience and contributions
Work in partnership with others to achieve individual and team objectives
Take initiative to resolve conflict through listening to all parties
6. Display Leadership
The ability to inspire others to achieve business objectives whilst holding them accountable for high standards of performance.
Ability to make the team effective and hold individuals to account.
Createan environment that enables the team to perform at its best (e.g. engaging others in the vision, providing appropriate structure, getting the right people, keeping up morale)
Effectively delegate responsibility, providing support as required
Demand high levels of performance, quality of service, and holds people to account by ensuring targets are met
Must be recognized as the natural ‘go to’ person
Develop relationships across the teams and inspires others to achieve results
Desired Qualifications/Experience
Minimum degree in a business field acquired from a reputable university.
Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
Minimum 5 years’ experience in credit management, debt collection, and business risk management gained from the service industry
Good customer and negotiation skills
Effective hands-on manager able to lead a team of not less than 10 staff
Result oriented, energetic go getter ready to face new challenges
Ability to travel to the branch network and to meet out of town key customers occasionally.
Ability to lead physical visitation of defaulting customers and ultimate conversion
A good business understanding of the country.
Good communication skills, superior computer skills and driving experience of over 5 years.

How to Apply
Qualified candidates to send their cvs to cvs@cdl.co.ke cc placement@cdl.co.ke, quoting your current and expected salary on or before 9th august 2016 with the subject being “Accounts Receivable Manager”