Scope: The Cashier is responsible to the Restaurant Manager for taking orders accurately and receiving all monies due from customers for items sold.

They ensure that the cashiering function is operated in conformity with the highest possible professional standards and to the satisfaction of the Roast patrons.

Duties / Responsibilities:
Opening duties
Ensure the point of sale and PDQ machines are switched on and in good working order and report any malfunction to the restaurant manager
Ensure there is enough stock of thermal rolls for both the POS printer and PDQ printers
Receive float from the restaurant manager and order for enough change
Clean and sanitize the work station and be ready for the daily operation

Ongoing Responsibilities
Greet customer immediately they reach the counter with a warm smile and direct eye contact
Ask the customer will be dining in or out.
Enter order correctly into the register
Suggest trade ups or promotional items to guests
Clarify and communicate any special customer requests to Firestarter/ Kitchen Supervisor (e.g no Mayo)
Receive and check the money paid, give customer the correct change and Fiscal receipt.
Repeat order and confirm change to the customer.
Ensure the highest standards of service are given to guests at all times
Ensure POS equipment is well taken care of and maintained.
Ensure the station is fully and well stocked at all times
Provide customer feedback to the Restaurant manager
Approach and treat customers in an efficient and courteous manner
Demonstrate perfect knowledge of all products according to standards
Operate the cash register in compliance to the ROAST by Carnivore cash handling and security procedures
Handle customer complaints and communicate the same to the restaurant manager
Undertake further tasks as required by management to facilitate efficient running of the restaurant.

Closing Duties
Generate Z-Report at the end of shift
Ensure all bills are closed before the cashier leaves the till
Ensure the all sales proceeds are handed over to the manager in the prescribed procedure with appropriate, duly-filled documentation.
Clean and sanitize the station before end of shift
Ensure all the cash drawers are left open overnight
Knowledge, Experience and Competencies:
Computer knowledge (Word, excel, Materials Control)
Up to date with food and beverages trends and practices
Advanced numerical skills and basic statistical skills
3 years management experience in the Hospitality industry.
Experience in cash handling is a must
Experience in quick service restaurant.
Excellent communication skills with a good grasp of the English language.
Excellent sales and customer service skills
Capacity to cope with frustration, ability to handle own aggression or feelings of resentment and irritation with situations or others, to cope with provocation.
Capacity to pay attention understand, to be sharp and alert
Have an eye for detail
Demonstrate superior mathematic and statistical skills
Ability to spot and resolve problems effectively

Qualifications:
Diploma/Bachelor’s degree from an accredited college or university in Hospitality Management.

How to Apply
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.

Only shortlisted candidates will be contacted