Job Overview: To manage delinquent customer portfolio and to recover any overdue monies in line with afb policies.

Responsibilities
To manage work queues to ensure all delinquent queues are actioned.
All information to be captured accurately.
Make contact with defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with afb policies.
To achieve the monthly collection targets.
Other ad hoc tasks as defined by the Collections Manager
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Perform field visits and submit reports/acti0n plans to recover debt.
Work closely with the branches on their bad debt portfolio

Qualifications, Skills & Experience Required.
1-2 years of collections experience
A good level of general education – completion of Grade 12
Computer literacy
Previous experience in retail or financial services advantageous
Fluent in English (written and verbal) and Swahili
Competencies Required for this Role.
Team Player
Detail orientation
Self-motivated and pro – active
Flexibility and ability to adapt to change
Problem solving / solution driven / negotiation
Confident
Excellent communication skills – articulate and well spoken

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to smartcashcareers@afb.co.ke

This position is urgent.