Purpose of the position: This role’s purpose is to lead and motivate the collections team in order to achieve collections targets, support the Chief Operations Officer in running the day to day operations of the business unit.
Working closely with branch and support staff in monitoring data integrity on the systems, managing information flow between the different business functions and recommending improvements to credit and general business processes.
This role is also responsible for administering the collections process, and assisting in the smooth, efficient and effective running of the lending process.
Responsibilities & duties
Leading and motivating the collections team in order to achieve collections target
Overseeing the effective collection of company debt, daily and monthly reporting of Key Performance Indicators for the department
Managing relationships with the branches in order to reduce exposure to potential bad debt
Call Center Management functions including call monitoring and quality assessment
Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures
Mapping out Collection Agents’ tasks and taking care of the team as well as managing KPIs
Subject Matter Expertise during recruitment and Training of collection agents
Introduce and evolve effective operations and reporting assessment tools to minimize risk and proactively identify problem areas
Preparation of daily/weekly cash forecasts of customer collections.
Reporting to the Chief Operations Officer and Finance team on write off accounts
Be responsible for the smooth running of the disbursement process through monitoring, examining and confirming disbursements on our mobile money platforms
Monitor disbursement capital levels on these platforms and report accordingly
Monitor the repayment rates across the entire branch network
Monitor the progress of all defaulters and take timely steps to contain the situation as per the credit policy and SOPs governing this process
Liaise with collection agencies and the branches in the collection and mitigation NPLs
Play a significant role in monitoring the integrity and completeness of data captured by the branch staff
Flag any discrepancies and seek swift clarity of these variance
Academic & trade qualifications
Undergraduate degree in Economics, finance, or a related subject
Msc. will be an added advantage
Work experience & skills
Essential
5 to 7 years’ work experience in a similar position
Experience in leading a team
Experience in call centre management
Strong written and verbal communication skills
Strong negotiation skills
Desirable
Experience working in a microfinance institution
Experience in mobile money
Personal qualities & behavioral traits
Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
Ability to work independently and as a team to meet deadlines, goals and objectives
Excellent communication skills, both verbal and written
Strong client service orientation
Excellent critical thinking skills
Mature self-starter who takes initiative
If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com
Kindly headline your Application Collections Manager.
Applications deadline is Friday 15th April 2016