Duties and Required Skills
Must have either telcom background or manufacturing (tough fast paced environment with high risk and stress management) –
Must have minimum 3-4 years’ experience in role and must be above age of 30+
Must have management or MBA or project management education
Must have worked and managed large teams and worked with clients and internal stakeholders and run and managed operations teams and service functions
Must have standard operating procedure setup and process experience and execution proven skills
Must have had experience in handling complex service environments with multichannel contact touch points
Call center experience extremely advantageous and required
Must have good IT knowledge and excellent people skills having worked with staff at various age groups
Must be flexible and dynamic and a change leader and have managed change projects in operations Project management experience (general)
International experience advantageous
Must be willing to travel from time to time
Must be extremely attentive to detail
Have experience to do analysis of performance and stats of staff, business and P&L
Must be able to performance manage employees, motivate and lead teams of team leaders and supervisors and integrated operations teams

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.co.ke