Our client is one of the leading and trusted accounting and auditing firms in Nairobi, serving individual and corporate clients in various sectors.

They seek to hire a QuickBooks support assistant. The ideal candidate must have a software installation background i.e. QuickBooks, ERP, etc.

Job Purpose: To support clients in installing the QuickBooks software and offer technical on call or site support.

Duties & Responsibilities
Installing and configuring QuickBooks
Monitoring and maintaining the installed softwares
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving software faults
Providing support, including procedural documentation and relevant reports
Following diagrams and written instructions to repair a fault or set up a system
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers

Desired Skills and Experience
Diploma/ degree in relevant field
At least 2 years experience in software installation
Demonstrated interest in emerging trends in IT
Excellent Technical Skills
Excellent communication skills
Ability to multitask and prioritize amongst competing demands
High attention to detail

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (QuickBooks Support Assistant (20K – 25K ) to jobs@corporatestaffing.co.ke before 27th March 2015

Kindly indicate previous/ current salary on your CV

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing

Only candidates short-listed for interview will be contacted.