Job Ref:
ZU/10/25/47/2022
The objective of this position is to provide world-class Customer Service at all times and to ensure total Customer Delight in alignment with the values of Responsiveness, efficiency, accessibility, Reliability, integrity, and care.

Duties and Responsibilities
Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:
Respond to incoming phone calls on designated lines.
Respond to customers’ emails.
Manage and resolve customer complaints on call.
Document all call information according to standard operating procedures.
Identify and escalate issues to supervisors when the need arises.
Compiling reports on overall customer satisfaction.
Keeping records of customer interactions.
Keep an updated report of all enquiries and follow-up status.
Filing of application forms.
Processing of admitted forms.
Preparation of admission letters and disemmination to applicants.
Follow up on admissions and reporting.
Providing correct information to clients and other stakeholders.
Managing incoming and outgoing calls.
Ensuring student retention.
Contributing to the team effort.

Qualification & Experience
Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
At least 1-year of relevant experience in Customer Service.
A motivated self-starter.
Extra Miler and a Problem solver.
Advanced skills in MS Office (Excel, PowerPoint) and the internet.
Problem-solving skills.
Excellent communication skills including fluency in written and spoken English.
Ability to meet deadlines.
The pursuit of quality and excellence.
Good analytical and reporting skills.
Good understanding of University procedures and standards such as the QMS procedures

Method of Application
Interested candidates should send their applications to vacancies@zetech.ac.ke quoting the job reference number on the subject line and; indicating their current and expected salary on their application letter, not later than 26th July 2022.