Duties and Responsibilities
Receive all external telephone calls to the Hospital and redirect them to the appropriate recipients in the hospital.
Provide exceptional customer service and ensure a positive experience for callers.
Resolve customer complaints or escalate issues to the appropriate department.
Liaise with accounts section on payment of telephone bills and purchase of calling cards in the hospital.
Update Hospital telephone directory information for easier and convenient contacts in the hospital.
Adhere to call center policies and procedures.
Any other duty as assigned by the supervisor.

Qualifications & Requirements
Diploma in Front Office Operations, Communication or related field from a recognized Institution.
Proven experience in a call center or customer service role.
Fluent in English and Kiswahili languages
Proficiency in Computer Applications
Knowledge of medical terminology and Hospital procedures is an added advantage.
Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010

Address
P.O Box 7674 – 00100,
GPO Nairobi
Along Northern Bypass, Kahawa West, Nairobi

Call Us On
1558 or +254 800 721 038
(Toll free)
Int’l: +254 111 138 000

Email Us
customercare@kutrrh.go.ke
Visiting Hours
12:30 pm – 2:00 pm
4:30 pm – 6:00 pm