Customer Care Officer – Kenya Film Commission

Reporting to the Manager Corporate Communications
the job holder will be responsible for:
Attending promptly to all incoming calls and notify the relevant officers on the same;
Attending to incoming and outgoing mails and recording them chronologically;
Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner;
General office management including filing both soft and hard copy documents;
Assisting in preparation of exhibitions and other related marketing events;
Provide service information to clients and stakeholders;
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution;
Ensuring that all displays at the customer care area are in good order.

The successful candidate must:
A Have a Bachelor’s degree in either Business Administration, Public Relations ,Sales and Marketing or equivalent and one (1) year work experience;

OR
Diploma in either Business Administration, Public Relationship, Sales and Marketing or equivalent and two (2) years’ work experience;
Be proficient in computer applications skills;

Method of Application
Interested persons MUST fill the job application form via the following link:http://kenyafilmcommission.com/images/Careers/TEMP-EMPLOYMENT-APPLICATION-FORM.pdf and In addition, please attach copies of professional/academic certificates, testimonials, copy of National Identity Card or passport and ,a dully filled employment form, application letter clearly stating the position being applied for and addressed to:

Chief Executive Officer
Kenya Film Commission
Jumia Place II, 2nd Floor, Lenana Road
P.O. Box 76417- 00508
NAIROBI.
To reach us by Friday, 6th November, 2020 at 5.00 p.m
Applicants are required to send only the soft copy of their application to temprecruit2020@filmingkenya.com

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