Duties and Responsibilities
Customer service to walk in members
Financial advice to members
Management of withdrawing members
Conducting internal customer service training
Member Events Management
Marketing (Recruitment, retention, products and services promotion etc.)
Analysing customer suggestions and make recommendations to the Marketing Manager
Necessary Qualifications and Skills:

Qualifications:
Minimum KCSE C plain
Diploma in Public Relations, Marketing or Business from a recognized institution
Customer care training

Skills and Desired Qualities:
Hands on experience in using ERP software and Microsoft office packages
Good analytical skills, good communication and interpersonal skills, must be a team player and able to work under minimum supervision.
Able to handle complaints and difficult situations

Experience:
A minimum of three years relevant experience
Experience in a Financial institution is an added advantage

Interested candidates meeting the above requirements should apply online by filling in the data form from the link www.kimisitusacco.or.ke/customerserviceofficerdataform/

The data form must be filled in full. Incomplete forms will be disqualified.

In addition, the applicants should send Application letter with a detailed CV to jobs@kimisitusacco.or.ke by 14th October 2015.

Clearly state the subject of the email as Customer Service Officer.