Background: This position is an incredible opportunity to work with a high-growth company and to develop support and service for technologies that will improve lives for millions of people.
Our commitment is to create life-changing products which is combined with a deep-rooted desire to provide a world-class level of after-sales support and customer service.
We are searching for committed professionals to join our quickly expanding team in Nairobi, Kenya.
If you are ready to embark on an exciting, rewarding career that will have an impact on lives across the globe, please apply to join us.
Job Description: Our company is seeking a highly motivated, experienced professional to play a leading role as our Executive Assistant.
You should have a strong administration background with complementary communication skills.
You will interact regularly with our Kenya Office team and achieve specific performance targets.
The primary responsibilities of the role include office administration, client management, and customer relations.
Primary Responsibilities:
Management and Operations Support:
Support Operations team to collect, record, and track weekly performance metrics and manage order fulfilment
Organize and coordinate internal and external meetings and oversee preparation/follow-up
Manage staff travel bookings, transport, and other logistics
Respond to and track general partner and customer inquiries via office phone, email, and/or SMS platform in a timely manner; escalate client communication once a lead becomes high priority.
Respond to prospective and current client’s emails with information requested materials & information.
Update client leads pipeline with progress and priority status
Plan company quarterly retreats and off-site meetings
General Administration:
Maintain office space and coordinate office maintenance
Manage office supplies and maintain important company documents
Send and collect documents, packages, and material
Collect cheque books, receive bills from suppliers, and file invoices
Keep track of office keys and company property
Help with scanning & printing documents in the office
Ideal Candidate Characteristics:
1-3 years in administration and/or operations
Experience with data and reporting management
Experience with cloud-based, IT platforms preferred
Excellent written and verbal communication skills
Strong team player who can take initiative and work independently
Energetic, enthusiastic, and passionate
Experience managing multiple, concurrent projects.
A proven ability to direct (and sometimes redirect) projects to deliver precise, high-quality, and on-time deliverables.
Experience managing workflows across a team
Excellent attention to detail and ability to prioritize, synthesize information, and follow through to see initiatives to completion
Driven to succeed in a start-up environment, including working long hours to propel our mission forward and to change millions of lives
Experience in the private sector with an international team a plus
Only those candidates who meet the above mentioned qualifications should submit their resumes to apply@dumaworks.com with the subject line consisting of Executive Assistant 1738 , your NAME and PHONE NUMBER.