Reporting to the Front Office Supervisor this role is responsible for the following:
Receiving guests to the hotel and maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
Answering incoming telephone calls and directing the same to the appropriate department or office
Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Front Office, Accounts and all other relevant departments

Desired Skills/Qualifications
Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management
3- 5 years experience in a supervisory or management role in the Front Office Department
Excellent written & spoken English, interpersonal skills and presentation skills
Proficiency in MS Office suite, experience with HIS(Hotel Information System)

How to Apply
Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to hr@trianum.co.ke.

Interviews will be held in Kisumu for the Kisumu based positions.

Please ensure that you indicate the position title in the Subject line of the email.

Only shortlisted candidates will be contacted.