Job Profile
Responsible for providing the front office services and clerical duties at Board’s main reception.
Reporting Relationship This role reports to Administrative Officer
Supervises
None
Job Specification
Managing front office including ambience, tidiness, and promotional materials display
Receiving and attending to guests and direct enquiries and guests to relevant officers
Handling incoming and outgoing calls and directing them as necessary
Receiving hand delivered mails and dispatching the same to registry
Replenishing reception reading materials
Reporting on faulty telephone lines
Providing information and answering phone enquiries
Answering calls, routing them to respective person and/or take messages
Organizing reading material e.g., newspapers, magazines, journals
Maintaining a proper telephone billing record
Making outgoing calls
Handling customer queries
Responsible for physical assets assigned by the Board
Making decisions using standard operating procedures
Person Specification
Bachelor’s Degree in Social Science/ Office management / Business Management or equivalent qualification from a recognized institution
OR
Diploma in Social Science / Office management / Business Management from the Kenya National Examinations Council; or equivalent qualification from a recognized institution;
At least two (2) years’ relevant work experience
Proficiency in Computer Applications; and
Meet the requirements of Chapter Six (6) of the Constitution.
Key Competencies and Skills
Communication;
Working with people;
Time management;
Drive for results;
Commitment to continuous learning; and
Technological awareness.
Method of Application
All applications accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates should be addressed to:
The Chief Executive Officer
Water Services Regulatory Board
P.O. Box 41621 00100
Nairobi
So as to be received not later than 23.59 hours on 24TH AUGUST 2021. Due to the threat caused by COVID –19, the applications should be submitted only through electronic means. They should be sent via email to recruitments@wasreb.go.ke with only ‘POSITION APPLIED FOR’ as the subject line.