Helpdesk Intern – GCAiN at African Academy of Sciences

Position Overview
The intern will provide support the numerical growth of users and engagement levels as laid out in the GCAiN marketing plan; this includes direct marketing efforts, events (physical and virtual) and social media campaigns. They will enhance the efforts to make GCAiN a world class network by facilitating curation of learning resources to be posted as content in GCAiN, performing integrity checks on profile and posts created by users, feedback collection and clean-up of data.
The intern should be a results-oriented individual with strong organisational skills coupled with a good communication skill. The individual should be passionate and knowledgeable about innovation and entrepreneurship especially in Africa.

Key Duties and Responsibilities
1. Supporting the growth of subscriber numbers by
Following up on emails and social media campaigns to ensure continuous onboarding of new users
Supporting registration /profile creation by new users
Ensuring that profiles are complete on the platform on time
Handling any queries regarding registration on the platform
Sharing reports on new users on weekly basis
Support in preparation and execution of events (virtual or physical) meant to promote GCAiN.
2. Driving engagement in GCAiN
Preparing a weekly Media digest for Innovations. This involves scoping the ecosystem
for news, breakthroughs, calls for funding and opportunities for innovators and partners
Social media agility and researching discussions from other platforms e.g. Creating
LinkedIn posts for promoting GCAIN. Facebook discussions. Ongoing on VC platforms
Flagging important conversations within the network for follow up.
3. Enhancing security and maintaining standards

Scrutinizing and moderating posts and blogs and undertaking background checks on profiles to ensure they conform to the AAS standard operating procedures to avoid any form of misrepresentations and escalating any issues that need urgent attention to the designate Programme Officer.
4. Feedback consolidation

Following up interview and questionnaires issued to users for feedback and compiling
the same into reports
Managing the help desk (need to activate)
Feeding technical issues notified in the issue log (shared folder with developers).
5. Support the team with various assignment from time to time.

Requirements and Qualifications
A minimum of undergraduate degree in ICT or equivalent;
Strong Information Technology or Computer Management Information System background
Strong verbal and communication skills, excellent analytical and problem-solving skills
Ability to work well in teams, some experience in database management would be an added advantage
Entrepreneurial: Views this as an opportunity to build an enterprise and takes the initiative to identify and develop new opportunities.

Method of Application
All applicants must submit a curriculum vitae, and a cover letter submitted by email to recruitment@aasciences.africa with the Position and Vacancy Number as the Subject no later than 15th September 2020 . Only shortlisted candidates will be contacted.

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