KEY RESPONSIBILITIES
Provide regular and timely 1st level ICT end-user support as assigned and via ICT help desk
Provide ICT support for virtual events, meetings and engagements
Assist in troubleshooting of network issues when required
Assisting with troubleshooting computer hardware and software
Assisting with Software installations and configurations
Setting up computer workstations
Setting up teleconference & video conference meetings
Assess, diagnose and provide resolutions to end-user problems in accordance with the foundations of ICT service management and service delivery
Assist in maintenance of relevant knowledgebase, processes and procedures for the ICT Help Desk
Work with other staff within the section to share best practice solutions for improved services delivery
Provide ICT support in FKE digitalization projects
ICT inventory management

QUALIFICATIONS AND EXPERIENCE
A bachelor’s degree in computer science/Business Information Technology from a recognized university
The ideal candidate should have graduated from the university not more than 2 years ago and be below the age of 30 years
One year ICT Attachment experience in a busy work environment
Understanding of computer hardware, software and Microsoft office suite
KEY SKILLS, COMPETENCIES AND DESIRED ATTRIBUTES
Goal oriented, youthful, dynamic, passionate and self-motivated person
A team player, creative and innovative person with ability to solve problems
Excellent written and oral communication skills
A positive attitude, good people skills and ability to learn fast and practice
Unquestionable integrity

Method of Application
Interested candidates who meet the above requirements should submit their application (indicating current and expected salary), and detailed Curriculum Vitae with 3 professional referees and a copy of the National Identity Card (ID) through: Recruitment@fke-Kenya.org indicating the job title and reference number on the subject line to reach us not later than June 24th, 2021. Only shortlisted candidates will be contacted. Qualified Female candidates are encouraged to apply.

FKE is an Equal Opportunity Employer.
Executive Director/CEO
Federation of Kenya Employers
Waajiri House, Argwings Kodhek Rd, Milimani
P.O. Box 48311-00100
Nairobi