Responsibilities Summary:
Assist the Restaurant Manager with smooth and organized running of the restaurant according to the Standards set by the management.
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
Achievement of financial goals in revenue, expenses and profit
Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
Confirm daily specials and new menu additions with the Executive Chef.
Fully responsible for guest complaint follow up and guest complaint recovery process
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
Plans and co-ordinates in-house activities with relevant division heads
Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
Ensures that all company discount and rebate policies are adhered to
Is capable of handling irate customers with a friendly/calm attitude
Effectively forecasts restaurant needs
Shifts priorities and goals as work demands change
Prioritizes tasks effectively to ensure most important tasks are completed on time
Seeks, listens and responds to Guest feedback.
Provides feedback and coaching to the Team regularly
Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
Perform any other duty as will be allocated.

Requirements
Diploma in food and beverage from a reputable college or University
At least 2 Years of experience in hospitality industry, preferably the food and Beverage department as a supervisor.
Good working knowledge of micro Fidelio
Must have a proper knowledge of food and beverage service
A successful track record of managing a team.
Able to work with flexible working hours.
Able to work under Minimal Supervision.
Able to Multitask and reliable.

Method of Application
Send your CV, Cover letter and copies of certificates indicating availability and current remuneration not later than 20th March, 2021 to hr@gelianhotel.com with subject line being the position applied for.