DUTIES AND RESPONSIBILITIES:
Supervise call centre agents.
Report to the call centre manager.
Ensure calls are responded to at the appropriate time.
Resolve and escalate customer’s issues on time.
Carry out any other duties as when required by management.

Job requirements
Bachelor’s Degree a plus
At least 1 year experience in customer care.
Must be an excellent communicator both in written and spoken. Proficient in Swahili & English, French and Arabic are an added advantage.
Strong coordination skills and strategic mindset towards social media management.
Express communication, teamwork and collaboration skills.
Ability to solve problems, think logically, and strive for development and continuous learning.
Ability to work on multiple tasks simultaneously.

Method of Application
Send your application to hr@sky-swift.com
NB: your subject is the position you have applied for.