Position Description
The aim is to ensure retention and acquisition of high value customers through telesales.We are looking for an enthusiastic
Telesales Agent to contribute in generating sales for our company. Will be responsible for closing sales deals over the phone and maintaining good customer relationships. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.

R&Rs
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales

KPIs
Ensure customer feedback is relayed back to the line manager on time.
Any other outbound KPIs as outlined based on each campaign

Desired Experience
Minimum diploma in Sales, Marketingor a business-related field
Substantial experience (at least two years) working in a telesales environment will be an added advantage
Sales skills and experience advantageous within call centre or service sector
Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be advantage
Proven track record of successfully meeting sales quota preferably over the phone
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaintsKnowledge
Strong customer focus with exceptional customer relations skills.
Understanding of key commercial and service metrics and data, able to produce Management reports and manage staff against metrics as appropriate
Agility, speed of response, positive engagement in challenges, change and innovationand strategy planning
Working with Billing systems and understanding (end user experience)
Team and Performance Management skills
Excellent oral and written communication skills
Market and customer trends knowledge
Excellent interpersonal skills and Ability to motivate to produce results
Excellent oral and written communication skills
Multi-tasking skills and good administrative ability
Dependability and adaptable

Skills and Competencies
Ownership: Takes personal responsibility for their own/ team’s performance. Champions continuous improvement and inspires others to deliver whilst balancing risk, business competitiveness and customer satisfaction.
Drive Results: Translate strategy into action and drives tenaciously and innovatively for outstanding results. Displays creativity in avoiding problems, reacting quickly and decisively to deal with risks and opportunities
Judgement and decision making: Demonstrate an ability to analyse and interpret complex business decisions or recommendations. Cope well with uncertainty and provides clarity and direction to others combined with effective decision making in both the short term and long term
People and Team Development: Demonstrates inspirational leadership that motivates and engages others. Leads and develops high performing teams where everyone feels valued and contributes to the continued success of the organisation. Acts as a role model; inspires people to act

Method of Application
Candidates who meet the requirements should submit their CV and cover letter to: recruitment.kenya@dlight.com before 11th August, 2020.