Background Information: The primary function of the Information Technology and Communication Unit (ITC) is to enhance the functions of the Coordinating Office for the Horn of Africa, IOM Nairobi, through providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the mission.

The intern will be providing daily technical support and troubleshooting of all computer systems and networking with consideration to the needs and requirements of the mission.

Organizational Context and Scope
Working under the overall supervision of the Information Technology Officer, and direct supervision of the Senior IT Assistant, the Intern will assist in providing daily technical support and troubleshooting of all computer systems and networking with consideration to the needs and requirements of the mission.

Responsibilities and Accountabilities
Assist in Implementation, management and maintenance of Information Technology and Communication services in the Mission.
Assist in providing onsite support in house systems in the Mission.
Installation, configuration and upgrading desktop and laptop computers and software used in the Mission.
Developing, testing and implementing software applications
Providing appropriate IT/Communication training to all users in the Mission.
Maintaining necessary documentation for system maintenance and support procedures in the mission.
Performing any other duties as required for time to time.

Competencies
The incumbent is expected to demonstrate the following technical and behavioural competencies

Behavioural
Accountability
Accepts and gives constructive criticism
Follows all relevant procedures, processes, and policies
Monitors own work to correct errors
Client Orientation
Establishes and maintains effective working relationships with clients
Keeps clients informed of developments and setbacks
Continuous Learning, Contributes to colleagues’ learning
Demonstrates interest in improving relevant skills
Communication
Actively shares relevant information
Writes clearly and effectively, adapting wording and style to the intended audience
Listens effectively and communicates clearly, adapting delivery to the Audience
Professionalism
Masters subject matter related to responsibilities,
Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
Persistent, calm, and polite in the face of challenges and stress,
Treats all colleagues with respect and dignity
Works effectively with people from different cultures by adapting to relevant cultural contexts

Teamwork
Actively contributes to an effective, collegial, and agreeable team
Environment Gives credit where credit is due, Seeks input and feedback from others

Technical
Maintains confidentiality and discretion in appropriate areas of work.
Effectively applies knowledge of ITC in the execution of duties
Education and Experience
Diploma/Bachelor’s degree in software engineering and/or computer science.
A minimum of 1 years of experience in LAN/WAN networking environment
Experience with HP/Compaq, IBM, Cisco and Siemon equipment
Ability to design and configure networks
Excellent communication and analytical skills.
Computer skills: use of database software (Microsoft SQL and Access), Professional-level computer skills (Microsoft Office) which should entail development of macros and formulas in excel.
Experience in software development in projects based on C#, Java script, .NET framework, Microsoft SQL Server, SQL Server Reporting Services or similar Business Intelligence platforms;
Accuracy in handling and reporting data.
Required IOM functional competencies: effective communicator, creative and analytical thinker, active learner, team player, and cross cultural facilitator.
Able to work, independently in stressful conditions, dynamic and results-driven.
Fluency in both written and spoken English.

Mode of Application:
Submit cover letter and CV including daytime telephone and e-mail address to:-

International Organization for Migration (IOM),
Human Resources Department,
P.O. Box 55040 – 00200,
Nairobi, Kenya

or send via e-mail to hrnairobi@iom.int

Closing Date: 15th March, 2015

Only shortlisted applicants will be contacted.