Purpose of the Role: To provide I.T technical support to the International Secretariat in Nairobi to enable achievement of organizational objectives.

Key responsibilities include but not limited to:
Respond to user requests for service, troubleshoot problems and help develop solutions.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
Monitor backup systems and procedures to ensure data security.
Record activities, solutions and other responses to request for service.
Assist in maintaining inventory records and documentation for equipment.
Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
Assist users in determining appropriate software solutions to meet needs.
Develop and provide user training for basic hardware and software use.
Provide backup technical support for network including router, firewall, and wireless access point.
Maintains open communication and positive working relationship with staff.
Perform other duties/projects as assigned.

Desired Skills & Experience
The successful candidate will have:
A bachelor’s degree or diploma in a business, communications or computer related field or related field
Proficiency in computer applications with a basic understanding of computer network cabling and network file and print services.
Applicants must also have experience supporting recent versions of Microsoft Office Applications,
Experience with networking technologies and printer support is preferred.
Applicants must have awareness of the PC hardware components, desktop operating system software, and application software.
Exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.
Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.
Appreciation and ability to work in a multicultural context.
Must be available and willing to commit at least six (6) months initially for an internship.

Application Procedures
Applications should be sent with your CV, motivation cover letter by no later than 31st August, 2015.

You are requested to highlight in the motivation letter how specifically you meet the criteria for this role.

Please clearly indicate which position you are applying for.

All Applications send to: Vacancies.Africa@actionaid.org

Interns will be selected on merit, based on their cumulative academic performance, extra-curricular activities and interview performance. Internship applications from women graduates and those from disadvantaged communities are especially encouraged by AAI. Interns must have the eligibility to work within the country offering the Internship and be over 18 years of age.

Due to high volumes of applications received, we can only correspond with short listed applicants. Should you not have received feedback on your application within two weeks of the closing date, please consider your application unsuccessful.

ActionAid International will not consider candidates from recruitment agencies. We reserve the right to withdraw any of our vacancies at any time.

ActionAid International promotes diversity and welcomes applications from all section of the community.