Key Areas of Accountabilities
End User Support
Provide day to day end user support on general computer applications and IT systems in the Country Office.
Provide training materials and procedures, and/or train users in the proper use of hardware and software.
Set up equipment for staff use, performing or ensuring proper installation of cable, operating systems, and appropriate software (installation of antivirus, encryption systems, running software updates).
Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
Technical Support
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Provide end user support and resolution of technical issues via email, phone and other means of communication.
Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices.
Install and configure local area data communications networks which may carry data, voice and video communications following SCI IT standards.
Monitor the office network connection on a daily basis to ensure network stability.
Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.

IT Administration
Oversee the daily performance of computer systems (Desktop, Laptops / Servers) in the Country Office.
Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Establish a routine maintenance schedule for all IT equipment in Nairobi and Area Offices.
IT Asset Management
Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment.
Track and control allocation of IT equipment to staff in the country office and between area offices.
Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.
Skills and Behaviours (our Values in Practice)

Accountability:
Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:
Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
Widely shares their personal vision for Save the Children, engages and motivates others
Future orientated, thinks strategically

Collaboration:
Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
Values diversity, sees it as a source of competitive strength
Approachable, good listener, easy to talk to

Creativity:
Develops and encourages new and innovative solutions
Willing to take disciplined risks

Integrity:
Honest, encourages openness and transparency
Qualifications and Experience
Minimum Advanced Diploma or Degree in Information Technology or related field with emphasis on hardware.
Minimum one year experience in working in an IT environment.
Familiarity with the network infrastructure (network switch, cable and patch panels, Wireless WAP and routers).
Knowledge of operating ICT office equipment.
Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
Ability to work closely in a team, adaptable, flexible, able to Improvise and work in an environment that is often stressful and potentially volatile.
Ability to work independently and efficiently to meet deadlines.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Experience of working in insecure/conflict situations and security management.
The capacity and willingness to be extremely flexible and accommodating in difficult and frustrating working circumstances is required.
Commitment to and understanding of Save the Children’s aims, values and principles.
Ability and willingness to travel regularly into the field.

How to Apply
Interested candidates are required to submit a CV and mandatory Cover letter to Kenya.jobapplications@savethechildren.org and a copy to michael.asiyo@savethechildren.org indicating the Position Title on the subject line by 23rd April 2015.