The role will primarily be responsible for the scoping, planning and designing of solutions for mHealth Kenya.
The role will manage mHealth Kenya’s technology teams to develop, implement, maintain and support all solutions as required by our stakeholders.
The role will operationally report to the CTO and will offer tactical guidance to the technology team which consists of software developers, implementation engineers and support engineers.
Key Responsibilities
Solutioning
Lead technical scoping for existing and new solutions
Oversee requirements gathering for all solutions and develop product and solution documentation
Lead solution development and liaise with all stakeholders’ teams to ensure adherence to budget and timelines
Manage all implementation of solutions as per stakeholders’ needs.
Technical support and service management
Develop, manage and operationalize all client SLA’s
Ensure effective monitoring of services
Ensure accurate and fast ticket and incident management
Engage with stakeholders on matters around technology operations.
Oversee timely and effective issue escalation and resolution with third party service providers.
Ensure accurate and regular service reporting for all client services.
Continuous Service Improvement
Maintain and manage a roadmap of technology deliverables that are important to ensure continuous improvement of products and services.
Drive usage and activity efforts from a technology POV to optimize user experience.
Review and propose cost reducing improvements to products and solutions offered to mHealth stakeholders
Project delivery
Manage the delivery process to ensure timely and high quality delivery of new products for mHealth Kenya
Manage required internal relationships to ensure prioritization and sufficient resources
Resources management (People and Capacity)
Build and manage people capacity to develop, implement and support mHealth Kenya’s products and solutions
Provide technical guidance and professional leadership for all technical teams.
Develop/roll out training programs for technology staff to be able to handle their responsibilities and the meet business goals.
Improve productivity and efficiency to ensure costs are in line with budget plans
Provide input to the business for budgeting, estimating, planning and objective setting with respect to technology operations.
Define and improve the governance structures required to effectively manage, control and improve technology.
Mature mHealth Kenya’s technology operating practices against global benchmarks using ITIL
Qualifications / Requirements
Bachelor’s degree in computer science, software engineering or related field
Minimum of 5 years of technology experience, with at least 3 years’ experience in leadership role
At least 3 years of experience in developing, deploying and managing technology solutions (software development, mobile applications and web development)
Stakeholder management
Effective written and oral communication with all levels of the organization including senior leadership
Sharp analytical abilities and problem solving skills
Ability to prioritize and synthesize action items from disparate options and trains of thought
Mature judgment, negotiation, and leadership skills
Excellent leadership skills and teamwork skills
Results oriented, high energy, self-motivated
How to Apply
All application letters and detailed CVs, copies of certificates, telephone contacts together with names of three referees should reach us no later than 25 November 2015
to Email: info@mhealthkenya.org
mHealth Kenya Ltd.
Rosami Court, 3rd Floor, No.6
Muringa Road, Kilimani
Nairobi, Kenya
Only shortlisted candidates will be contacted