Our client is a retail IT company seeking to hire a Network Administrator who will be responsible for responsible for providing proactive management of all IT systems as well as IT support, provide technical advice and support to system users, and also performs the installation, maintenance and repair of computer hardware and software systems.
Preferred candidate must have worked in a multicultural busy environment.
Key Responsibilities
Set up, configure, and support internal and external IT infrastructure systems. Manage servers, LAN/WAN, and telecommunications systems. Troubleshoot network performance and access issues.
Recommend upgrades, patches, and new applications and equipment.
Administer network, email, security, telecom, data storage, backup, printing, website, and data center IT systems.
Perform system backups and recovery. Maintain a disaster recovery plan. Maintain data files and monitor system configuration to ensure data integrity.
Provide 24×7 monitoring of all IT systems and resolve issues to maximize uptime.
Implement network security policies and procedures. Ensure network security access and protects against unauthorized access, modification, or destruction.
Assist in IT hardware and software procurement and asset management.
Provide technical assistance and support related to computer systems, software and hardware through the IT Help Desk system, but also via phone, online and in-person as applicable.
Answer user questions; troubleshoot problems; assist/train users on software and/or hardware functionality; communicate IT policy.
Determine the most effective manner to resolve user’s technical issue; engage in research and detailed troubleshooting if needed; redirect specialized and/or high priority problems to appropriate IT resources for resolution; follow-up after resolution to ensure solution effectively resolved the user’s issue.
Install, modify, and repair computer hardware and software; train users on systems.
Maintain computer desktop/laptop/devices by running diagnostic programs, isolating problems and determining/implementing solutions.
Perform PC maintenance, including completing upgrades and updating system configurations.
Document all transactions in the IT Help Desk system by responding to requests using the system; document hardware/software changes and revisions; write and maintain training manuals.
Modify, test, and correct existing systems and programs.
Review computer programs to ensure functionally and compatibility with other programs.
Improve existing systems by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Test computer systems at scheduled intervals to determine possible failures; make recommendations for remediating failed systems.
Maintain inventory of all equipment, software, and software licenses.
Effectively and professionally represent the HCR IT team; contribute to team effort by accomplishing related results; demonstrate high level of customer service and communication.
Assist in maintenance of the organization’s website and DNS hosting systems.
Maintain professional and technical knowledge.
On call availability to provide support services during off hours. Scheduled night and weekend work is required.
Other duties as assigned
Minimum Qualifications:
Bachelor’s Degree in Information Systems, Computer Science or related field, or equivalent combination of education and experience.
5+ years related experience, including experience providing network, server, application, and help desk support and management.
Proficiency with a variety of computer hardware and software systems, including setup, functionality and support.
Ability to manage multiple concurrent projects.
Excellent communication skills.
Strong inventory skills.
Excellent organizational skills.
Willingness to travel.
Preferred Areas of Knowledge
Systems Software: Windows 7, Windows 2008 Server, VMware, Remote Desktop Services, Mac OS, MS PowerShell Scripting
Applications Software: MS Word, MS Excel, MS Outlook, MS Visio, Adobe Acrobat, SpiceWorks
Networking: LAN, WAN, VPN, Routers, Switches, Firewalls, VLANs, 802.11 wireless, TCP/IP, DNS, SNMP, Internet Content Filtering
E-mail Servers: Microsoft Exchange 2010
IT Security: Active Directory, Cisco ASA, Barracuda, SonicWALL, SSL, Trend Micro OfficeScan, Trend Micro Worry-Free Business Security, Malwarebytes Anti-Malware
Hardware: Dell, Cisco, Apple, and HP
Telecom and Mobile: Cisco, VoIP, SIP, iPhone/iPad, Android
Printers/Copiers: Ricoh and HP
Data Center: Network & Server Monitoring, Redundancy Planning, Power & Cooling Management, Data & Phone Wiring
Storage & Backup: EVault i365, StorageCraft ShadowProtect, RAID
Website Technologies: IIS, SharePoint, WordPress, HTML/CSS
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Network Administrator 80 – 100K gross) vacancies@corporatestaffing.co.ke before Friday10th April 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next to Unga House)