Duties and Required Skills
Must have 3-4 years extensive experience
Must have strong excel reporting skills
Must have worked in environment where scheduling staff are planned against demand workloads
Must have workforce planning experience in large staffing environments
Must have experience in planning and managing real-time trend changes and optimization of schedules and demands
Must have experience in planning more than 500 employee demand schedules and multisite operations
Must have scheduled against demands, off days, leaves, training, demand and cost management
Must have worked in diverse fast moving and dynamic changing environment
Must have led teams and managed as an interface person to operations and provided direction to support business needs
Must have been part of reporting up to management level and executives to present planning and forecasting schedules
Must have experience in working with workforce management systems and IT systems in call center
Must have database experience
Must have technology or statistics education
Must be above age of 29
Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and
Generated from our systems and converted into standard excel reports and done trend reporting over time etc.

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.co.ke