Reporting to the Chief Information Officer, this is a position responsible for delivering cost effective systems, solutions and support on time and within the set budget, meeting the SLAs and the Company’s business requirements.

The incumbent will also be tasked with maintaining a high availability of IT team support, with focus on efficient problem resolution, operational routines and change execution

Principal Accountabilities:
Providing Technical Support for the Applications, Network and Database Systems
Reviewing, analysing and responding to business requirements with proposed solutions and timing
Assisting in business project roll out
Providing consultancy to business and technical plan, connectivity and security, which is consistent to the Company standards
Evaluating Business requirements, preparing systems to enable product or system testing is carried out on time and within schedule
Creating and maintaining project plans, test plans and reports which are regularly communicated to the business
Establishing cooperative relationship with Business Units and other IT team members to deliver technical support and solutions
Maintaining system security and integrity and training users on new and updated products

Qualifications, Experience and Knowledge
Degree in Computer science or a Diploma in IT or its equivalent
At least 5 years or more experience IT in busy environments
Exposure in banking or Financial Industry systems
Expert Knowledge in Payment systems
Working Knowledge of Linux and Windows Operating systems
Working knowledge of Oracle Relational Database Management System
Experience in a Card Production environment
Experience supporting Tieto Card management suite will an added advantage
Experience in IT project management and production support is an added advantage
Service management skills and techniques
Ability to complete tasks within deadlines
Proven ability to manage external resources (vendors)
Strong troubleshooting/problem assessment skills
Ability to prioritise tasks
Self – driven and able to manage situations
Excellent communication skills; both written and verbal

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.

Only shortlisted candidates will be contacted.