Reporting to the Chief Information Officer, this is a position responsible for optimally managing the Data Centre in terms of infrastructure, security, consumables, networks and personnel.

The incumbents will also be responsible for providing operational implementation, management and support for all services provided to clients 24/7, ensuring SLA’s are met and client satisfaction is guaranteed.

Principal Accountabilities:
Acting as the interface between IT Operations and Development on program and IT Operations and IT Infrastructure on hardware and network configurations and implementations
Managing new bank IT take – on implementations and IT Operations and internal/external clients in respect of processing problems
Providing training on the Operations Control Centre functions to bridge IT operators
Operating as per laid down operational processes i.e. Start of Day, End of Day, Command Execution, activating jobs, etc
Monitoring of all services, including networks, as per the laid down thresholds and standards defined in the application standards for abnormalities and out of line occurrences to ensure the products perform to the SLA’s for both the production and Disaster Recovery Planning site
Logging of incidents in an accurate and informative manner as and when they occur.
Communicating and assisting bank customer counterparts relating to operational problems and queries
Partaking in Disaster Recovery and Business Resumption Planning activities under the direction of the Chief Information Officer

Qualifications, Experience and Knowledge
Degree in IT/Engineering/Computer Science or related field
ITIL V3 Certified
Expert knowledge of Linux Operating System ( Red Hat Linux)
Working knowledge of Windows Operating System
Knowledge of Oracle Relational Database Management System Operations
A minimum of 6 years’ experience as IT Helpdesk Support in a complex working environment with at least 2 years as IT Support Manager in a financial industry
Proven experience in managing Incidents/Problem
Proven experience managing a team of operators in a shift environment
Experience in managing Preventive Maintenance Calendar is a plus
Experience with Tieto Card Management Solutions is an added advantage
Strong leadership, management and team building skills

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.

Only shortlisted candidates will be contacted.