This position is responsible for performing machinery diagnostics, repairs, maintenance, and pre-delivery work on equipment for customers, internal units and warranty at high level of quality and efficiency.

These activities may take place in the workshop, or in the field.

The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.

Responsibilities:
Perform diagnosis, repair, and reconditions of machine systems and components.
Complete thorough documentation on all reports and forms required with work assignments
Communicate machinery problems and resolutions to supervisor and customers
Utilize computer programs to effectively complete assignments
Seek and participate in appropriate training opportunities, local and off-site
Follow all safety rules and regulations in performing work duties
Maintain technical and product knowledge
Completion of competency assessments as required
Analyze customer complaints, by identifying the facts
Identify customer service opportunities and implement solutions
Perform other duties as assigned by direct supervisor in a professional and efficient manner
Up sell jobs during the repair process
Present a positive and professional image of Agricultural Machinery/Equipments in the presence of customers and community

How to Apply
Interested candidates should forward CVs to hr.kenya@tatainternational.com by C.O.B 8th August 2016