Scope: The Hot Shot is responsible to the Restaurant Manager for preparation and presentation of all beverage items for Roast.
They ensure that the beverage preparation function is operated in conformity with the highest possible professional standards and to the satisfaction of the Roast patrons.
Duties and Responsibilities:
Opening Duties
Take full bar stock with the F&B Controller
Place order for all required items with the Restaurant Manager (have 3 days stock on hand)
Check all operating equipment is clean and in working condition
Prepare bar MEP (lemons/ cocktail garnishes etc)
Prepare Coffee station MEP
Check all glassware and coffee-ware in place and adequate amount
Clean and sanitize the bar and coffee station
Brief all team on any specials or promos for the day at team briefings
Ongoing Responsibilities
Smile and greet all guests and offer appropriate greeting
Ensure the highest standard of bar service is given to guests all the time.
The beverage station is kept clean and tidy at all times
Ensure that the guests are billed and settlement obtained for all services rendered as per the revenue control policy
The bar equipment, cutlery, crockery and glassware are well looked after.
The cocktails are prepared according to the recipes and are appropriately served to the guests
Regularly train in order to improve their knowledge on: preparation of cocktails, service of wine and other beverages
Creates new cocktails in conjunction with the restaurant management team.
Producing all beverages to prescribed specifications
Maintain ongoing stock levels to ensure product availability at all times
Carry out preventative maintenance duties of coffee machine and ice machine as per schedule
Dispensing to FOH service team and takeaways
Maintain cleanliness at the station at all times
Handles guests complaints directed to him and takes the necessary corrective measures and report to Restaurant Manager
Closing Duties
Generate Z-Report at the end of shift
Ensure all bills are closed before the Hot Shot leaves the till
Ensure the all sales proceeds are handed over to the manager in the prescribed procedure with appropriate, duly-filled documentation.
Ensure all the cash drawers are left open overnight
Clean Ice machine/ coffee machine as per required schedule
Clear station MEP and send OpEq items to wash up
Switch off equipment as per procedure
Clean and sanitise station for overnight
Know ledge, experience and competencies:
3 years experience in the Hospitality industry.
Experience in Fine dining and quick service restaurant will be an added advantage.
Computer knowledge (Word, excel, Materials Control)
Up to date with Wines, coffee, tea trends and dispensing
Barista experience
Knowledge of handling customer complaints
Excellent communicate skills.
Excellent sales and customer service skills
Passionate about food, beverage and customer service
Strong mathematics and statistical skills
Good communication skills
A trend watcher
Strong customer focus orientation
A eye for detail
Ability to spot and resolve problems effectively
Qualifications:
Diploma/Bachelor’s degree from an accredited college or university in Hospitality Management.
Barrister training
How to Apply
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.
Only shortlisted candidates will be contacted