Scope: The Scorcher is responsible to the Restaurant Manager for meet, greet and seating of all guests as well as supporting the service team with all guest relation functions.
They ensure that the hosting function is operated in conformity with the highest possible professional standards and to the satisfaction of the Roast patrons.
Duties / Responsibilities:
Opening Duties
Ensure the Hostess station is cleaned and sanitized
Replenish fliers/menus at hostess station to the demand of the day
Ensure reservations book is up to date and any bookings communicated to team
Communicate and brief any ongoing promos or special offers to team during briefings
Ongoing Responsibilities
Ensure that the highest standard of service is given to all guests at all times
Meet/ greet Guests with a pleasant smile
Know about new products and promos and serve customers with a sense of urgency
Build Customer relations
Brief guests on promo specials
Manage queue to enhance speed of service
Pay individual attention to children guests
Give customer a pleasant parting comment and invite them back
Resolve customer satisfaction any complaints immediately and report the same to the MoD
Ensuring that you increase sales by executing suggestive selling as directed by management
Observe customers body language and react to their needs e.g. help with bags, high chairs, menu suggestions etc.
Required to exercise “TEAMWORK” and assist other team members
Undertake further roles as required by the management to facilitate the efficient running of the restaurant.
Immediately react to any spillage, breakage or restaurant accident to the satisfaction of the guest and Roast.
Resolve customer satisfaction complaints immediately they arise and report any incident to the MoD
Closing duties
Clean and sanitize the hostess station
Document customer feedback to the restaurant manager
Update Customer database
Knowledge, experience and competencies.
2 years’ experience in the Hospitality industry.
Fine dining experience
Computer knowledge (Word, excel, Materials Control)
Up to date with food and beverages trends and practices
Knowledge of service in a fine dining environment
Excellent communication skills with good grasp of the English language.
Excellent sales and customer service skills
Passionate about food, beverage and customer service
Be pleasant and empathetic with people
Good communication skills
Strong customer focus orientation
An eye for detail
Ability to spot and resolve problems and come up with solutions.
Qualifications: Certificate / Diploma from an accredited college or university in Hospitality Management.
How to Apply
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.
Only shortlisted candidates will be contacted