Customer Experience
Lead, direct and supervise spa team in creating an outstanding experience for the customer – ‘pampered to perfection’ so that customers are greeted in a professional, friendly, and timely manner
Provide consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department!
Protect employees and customers by providing a safe and clean spa and leisure environment.
Deal with all membership enquiries, membership sales and renewals in line with prearranged targets and take and administer bookings and payments where necessary.
Provide gym assessments and fitness programmes for members and customers as required.
Ensure all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required.
Empower all team members to deal with customer complaints and develop and maintain compensation guidelines for customer complaint handling.
Ensure all emails, website and Facebook enquiries are responded to within eight hours of receipt, or less.
Ensure all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform changes in practice and provide staff training or corrective actions to ensure high standards are maintained.
Sales
Consistently develop, promote and grow retail sales and services through training, tools and monitoring
Achieve financial objectives by monitoring weekly membership, day visitors and beauty treatment bookings, flash reports and monthly and annual budget; analyzing variances, and maximizing results in the area of sales, merchandising and operations.
Analyse monthly KPIs to create work schedules to ensure business targets and sales are being met.
Promote personal training, classes and secondary spend areas where appropriate.
Liaise with third party providers to increase brand awareness and revenue stream.
Marketing Management
Guide business decisions by staying on top of Spa industry trends.
Maintain a strong menu of services with both exceptional artistic and aesthetic value.
Ensure the Spa is always staged for maximum buyer impact.
Monitor appointments and bookings and highlight any problems or troughs in business to the Managing Director so that marketing strategies can be implemented to boost bookings.
Liaise with the Sales and Marketing Manager to develop The Dartmouth Spa’s marketing strategy and ensure a consistent image is being portrayed.
Maintain and update all necessary internal and external signage and promotional literature.
Create ongoing in-house promotions and activities to stimulate sales, staff and customers (hotel guests, day visitors and members).
Maintain fresh, effective methods to consistently retain and grow customer base.
Managerial Team
Liaise with the Sales and Marketing Manager to promote all aspects of the spa facility.
Attend monthly Operations meetings (first Wednesday in the month at 1 pm)
Attend monthly health check meetings with Managing Director and prepare monthly KPI for presentation at that meeting.
Liaise with other Heads of Department/Supervisors where necessary to ensure spa packages, bookings, functions, dip and dine, hen parties, etc run smoothly and meet the needs of the customer.
To perform any duties reasonably requested by the Managing Director. Team
The Spa Manager should demonstrate an exceptional level of professionalism for the staff.
Interview and select members of your team
Ensure all beauty therapists are fully trained and competent to undertake the treatments offered.
Guide staff to become caring problem solvers, cooperative, accommodating and fair.
Implement ongoing skills training to ensure service standards are being upheld.
Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines.
Provide monthly rotas of work one month in advance for all spa staff ensuring that staffing levels are maintained to meet customer demands and within agreed budgets, and to maximize revenue generation and profitability.
Ensure all spa staff clock in and clock out of work.

Qualifications
Must have a diploma or degree in hospitality.
Must be between ages 27 and above.
Must have a least not less than 4 years of working in the similar field.
People of who have worked in Europe and U.A.E are encouraged to apply.
Must have passports because the position requires moving in and out of the country.

If you meet the above, kindly apply immediately with full photo attached professionally dressed to: Hudson.Elias@humantalentrecruit.com