Scope: The Appetite Igniter is responsible to the Restaurant Manager for full customer service for dine-in custom as well as suggestive selling, PR and station cleanliness.
They ensure that the service function is operated in conformity with the highest possible professional standards and to the satisfaction of the Roast patrons.
Duties / Responsibilities:
Opening duties
Clean the workstation to the required standard
Ensure availability of all the crockery and cutlery and that they are clean, dry and ready for service
Ensure tables, chairs and stools are properly arranged and set up the restaurant as per the setup plan
Report to the restaurant manager any breakage in the lobby i.e. tables, chairs etc that needs to be replaced or repaired
Ongoing Responsibilities
Welcome all guests and offer a suitable greeting
Approach the customer in an efficient and courteous manner
Take orders from dine in guests
Suggest and upsell additional items to dine in guests and advise them about ongoing promos
Serve food to the dine in customers
Clear and clean all tables within one minute when the customers have completed their food
Actively seek informative customer feedback from guests on how to improve restaurant performance and product
Wipe tables and maintain cleanliness to the satisfaction of guests and ROAST standards
Immediately react to any spillage, breakage or restaurant accident to the satisfaction of the guest and Roast.
Resolve customer satisfaction complaints immediately they arise and report any incident to the MoD
Closing duties
Clean the lobby and ensure its ready for next trading day as per prescribed standard
Ensure the leaving customer issues have been resolved
Ensure all crockery and cutlery have been handed over to wash up before they leave
Knowledge, Experience and Competencies:
2 years experience in the Hospitality industry.
Fine dining experience
Computer knowledge (Word, excel, Materials Control)
Up to date with food and beverages trends and practices
Knowledge of service in a fine dining environment
Excellent communication skills.
Excellent sales and customer service skills
Passionate about food, beverage and customer service
Be energetic and customer focused
An eye for detail
Ability to spot and resolve problems effectively
Qualifications:
Certificate / Diploma from an accredited college or university in Hospitality Management.
How to Apply
To apply, email your cover letter and a copy of your updated resume to hoteljobs@peopleinsightslimited.com indicating the position you are applying for in the subject area and your current salary and benefits package by 31st December 2015.
Only shortlisted candidates will be contacted