Job Ref: WH/AGM/3
About our client: Our client operates a family run 5* boutique hotel in Karen, Nairobi.
The hotel has been solely run by the family since inception.
They are looking for an Assistant General Manager to oversee all operation processes and management of the organisation.
Duties and Responsibilities
Meeting and greeting guests
Ensure check ins are smooth
Work with front office to assist guest plan their excursions
Reconfirm dietary requirements
Attend to any guest complaints
Increase bookings through good management of the reservation process
Production and submission of daily, weekly and monthly management reports on all aspects of running the hotel to owners
Ensure daily department reports are submitted on time. Daily reports should detail work covered and any issues that arisen in the day with ways they were solved or with suggested solutions should there be queries
Hold weekly Departmental meetings and ensure minutes for each are circulated for action.
Weekly reports should cover status of ongoing projects such as staff training, health and safety, repairs and maintenance
Monthly reports should cover month end stock take, tabulation of expenses vs. revenue, occupancy statistics with comments to explain variances
Oversee all Food & Beverage functions by supervising kitchen and service at all stages of preparation and production
Carry out spot checks in kitchen and stores to check status of all products produced and bought
Conduct experiments that result in the addition of menu items
Ensure that both teams have all the operational equipment they require
Responsible for procurement, administration and logistics of all hotel supplies
Ensure product standards are maintained, procedures are followed to ensure optimum stock levels of all items are maintained at all times
Carry out random stock takes
Effectively manage duty rosters with the administrator
Recruit, train new staff and maintain staff moral and discipline
Ensure all staff maintain set standards of grooming
Great attention to detail with regard to checking standards of rooms and buildings prior and during guest stay
Supervise and ensure landscaping, and swimming pool are maintained to the highest standards
Maintain and improve cost effective operations and assist with existing systems and procedures
Ensure all furniture, fixtures, equipment, vehicles, boiler and related equipment are being maintained and serviced on time to prevent breakdowns
General safety and protection of all guests, staff, property and equipment
Participate in the implementation of various marketing programs to increase occupancy.
Act as host to Famtrip groups and Agent inspections
Develop and enforce budgets
Qualifications, Skills and Experience
University Degree or similar within the hospitality industry.
A minimum 3 years of experience working within a similar position is essential.
Must possess excellent verbal and written English skills
Must have an extremely well presented, keen eye for detail and quality covering all aspects of the hotel, including, but not limited to food and beverage presentation, staff conduct and training, administration procedures and systems. Must possess good IT skills.
Must have a ‘hands on’, practical mentality, be self-driven and very motivated
Good working knowledge of Fidelio/Sun Systems/Micros.
Must understand management accounts.
Possess a ‘think out of the box’ mentality and have good situational awareness skills.
Hospitality marketing skills an advantage
Staff development and mentoring skills essential
Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.
To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.
Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.
All documentation is to be emailed to info@byappointmentafrica.com, quoting the Job Reference in the subject header of your mail.
ONLY short listed candidates will be contacted