Job Details
CARE’s committed to meeting international standards of quality and accountability when responding to emergencies. Responding to humanitarian crises means that CARE staff may potentially exercise significant power over stakeholders, particularly affected communities. To ensure that CARE earns the trust and respect of those we are serving, we need to be sure that we are being accountable to them. By improving monitoring, evaluation and accountability, we also improve the quality and performance of our response in meeting essential needs and so achieve greater impact.
The overall objective of the position is to ensure CARE’s accountability system in its Refugee Assistance Program (RAP) is working as required, all the stakeholders are aware of it and the system is in use. The position will be key in supporting CARE RAP at the camp level in its efforts to strengthen quality and accountability. In addition as a member of Program Quality & Learning Unit (PQLU), participate in Monitoring and Evaluation of the Refugee Assistance Program.

RESPONSIBILITIES AND
Administrative Services
Monitor office operations – files and maintain records, compile statistics and databases. Prepare reports, presentations, proposals, minute taking and correspondence. Gather and collate information for reports
Coordinate, prepare materials and provide logistical support for workshops and seminars
Organize for all donor/media/ VIP missions and in liaison with Administration sector, ensure that the visitor’s accommodation and Monitoring, Evaluation, Accountability and Learning are catered for
Attend all the CORE SMT meetings, SMT meetings, Program Coordination meetings, Support Coordination meetings and/or other Ad hoc meetings including workshops and circulate the minutes to members in good time and ensure actions points are acted upon by the respective persons
Keep an updated track of the Managers and Coordinator’s Leave and CTO schedules.
Supports SDDRO (OIC),Sector Coordinators and all other sector managers
Contribute to Program Quality Standards development, implementation and compliance
Ensure adherence with policies, tools and guidelines – support Program Quality and Learning Unit (PQLU) to ensure that activities and results follow CARE, UNHCR, ECHO or other standards in project management and other contract deliverables.
Work closely with the Program Quality & Learning Unit in compiling, and format reports ensuring timely submission at all times
Support PQLU in functions and processes of developing program quality standards.
Ensure adherence to program quality standards throughout the project cycle by sectors
Ensure that most vulnerable beneficiaries contribute to program design and implementation and enhance accountability to beneficiaries.
Promote and share ideas for technical improvement and internal learning to help improve projects
Prepare and implement the monitoring framework; indicators and systems for monitoring especially of the key indicators and implement monitoring systems to track project performance, indicators tracking, evidence based success stories among others
Ensure Monitoring & Evaluation of projects
Participate in processes of review and/or development of M & E systems and tools.
Participate in collecting quantitative and qualitative project progress data on output/results indicators as defined in the project agreements.
Engage in spot checks and process monitoring to track results (output, outcomes and impacts).
Based on monitoring results, participate in preparation of reports on project/program progress.
Ensure the availability of human stories and photographs to enhance donor reporting and other reporting.
Participate in the capacity building of program staff and PQLU incentive staff on MEAL
Provide regular quantitative and qualitative updates to the PQLU Manager, SDDRO(OIC)and program managers and ensure regular updating of the PMF folder and management of the P-drive
Provide support in Project/Program Development
Contribute to the design and development of new projects/program concepts and proposals.
Participate in the review the project proposal, especially results frameworks, to ensure compliance with the donor requirements and program standards.
Provide necessary support to PQLU for/during needs assessments reviews, and evaluations.
Ensure regular updating of the, SMT, PQLU &PMF folders and management of the P-drive.
As a member of the PQLU team work with sector coordinators to ensure implementation of CARE’s Humanitarian Accountability Framework
As part of the PQLU team scale up CARE’s effort for information sharing to stakeholders.
Ensure that the complaint and feedback mechanisms established are increasingly being known by the stakeholders, more so refugee community.
Share information to stakeholder in accordance with CARE’s information sharing guidelines
Identify opportunities to work collaboratively across agencies where appropriate, to share ideas, experiences, successes and challenges.

CONFIDENTIALITY
Conduct all aspects of the job with appropriate level of confidentiality and sensitivity to employee and organizational data by storing documents carefully and not disclosing information except on a need to know basis.
AUTHORITY
Spending Authority: N/A Supervision: Refugee incentive staff
IV: CONTACTS / KEY RELATIONSHIPS
External:
UNHCR, WFP, UNICEF, GIZ, IOM, NCCK, SAVE-UK, DRC, RAS, GoK, Refugee Leaders and Local
Community Leaders among others
Internal:
SDDRO (OIC), LOGISTICS, EDUCATION, ADMINISTRATION, SAFETY & SECURITY, WASH, GCD, HR, MSU, FINANCE

WORKING CONDITIONS
The position is based at Dadaab Main Office (DMO) with frequent movements to Dagahaley, IFO and Hagadera camps as well as any other extension camps and programme sites. Dadaab is a none-family working station. Hot weather is prevalent throughout the year with limited basic amenities. Road movement within the camps and to and from Garissa must be under police escort (scheduled and special convoys). The incumbent must strictly adhere to security instructions all the time including, but not limited to radio communication. It is a six days work station with a compensatory time off according to CTO policy. The incumbent will be required to travel to Nairobi office and perform official responsibilities on need driven basis.
The holder shall reside in the CARE compound while executing official duties and shall obey and adhere to residential compound regulations.

EDUCATION AND QUALIFICATIONS
Education: University degree preferably in social sciences, project management and/or development with versatile administration skills
Experience: 3 years of relevant proven experience in the field of M&E implementation.
Competencies:
Proficient in the application of Microsoft Suite software
Eloquent communication in English language (Oral and written). Strong reporting skills;
Good Knowledge and understanding of an NGO environment including program administration and management skills
Sound interpersonal and liaison skills,
Ability to work in a team and to coordinate team initiatives;
Pleasant personality, flexibility, team player, ability to solve problems; work with minimum supervision;

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