Responsibilities
Work in pairs with Loans Officers and Collections Officers
Support and maintain an excellent work environment to achieve demanding targets
Deliver first rate customer service
Build excellent relationships with customer-partners and opinion leaders in catchment area
Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
Assist in contacting debtors to receive payment
Assist in following up on defaulters to recover payments
Carry out customer education and maintain relationships
Assist in maintaining exhaustive and accurate Debt Management Forms
Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
Assist in spoof calling
Forward defaulter files to HQ collectors on appropriate date
Assist in Issuing demand letters to defaulting customers

Requirements
A good level of general education- Diploma or degree
Computer literacy
Education background in sales/Marketing
Experience in a related field will be an added advantage
Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

Key Competencies
Customer Handling
Sales and Business Development
Enforcement of contract and repayment obligations
Administrative Support
General support to all tasks
Communications
Small Branch Operations
Information Collection
Personal Attributes
Integrity and ability to work in consumer finance
High Motivation
Self starter-functional problem solver
Process discipline- Ability to follow SOPs

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com