Reporting to the Product Development Manager, this is a position responsible for performing regular scheduled jobs to ensure that tasks are activated and completed within the required deadlines.

The position will also be responsible for liaising with customers to ensure that their expectations are met.

The incumbent will also be responsible for growing Switch Revenues according to budget and business plan.

Principal Accountabilities:
Developing communication material to inform customers, stakeholders and the public on switch performance and activities
Suggesting new product innovations to drive value to customers and stakeholders
Working with the Operations and Development Teams to ensure service expectations are in line with customer needs
Assisting the Product Manager in developing and implementing product strategy and plan for related products and value – added services
Coordinating communication between Operations Team and Customers
Gathering Switch Performance Statistics on Operations and Service levels
Compiling Revenue Performance Statistics and reporting on them against targets
Developing customer requirements and specifications; determining needed hardware and software in collaboration with internal support teams

Qualifications, Experience and Knowledge
Degree in a Business/Commerce or related field
A minimum of four years of experience; 2 years’ experience in the payment industry or Financial Services Industry
Proven experience in digital payments
Experience in developing product positioning and messaging, communications, launching new products, and developing and executing go – to – market strategies
Knowledge of business aspects of Card Schemes
Proven ability to think strategically
Analytical – good understand of P&L / financial principles

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.

Only shortlisted candidates will be contacted.