Job Duties:
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Sourcing for new locations to set up new service centers
Achieves customer service objectives by contributing customer service information in the business halls and recommendations to strategic plans and reviews;
Implementing high customer-service standards in all the business halls; identifying customer service trends; determining system improvements; implementing change.
Meets business halls financial objectives by communicating the financial requirements and scheduling expenditures
Conducting regular visits to the business halls to ensure that they adhere to the company’s standards.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
Maximizes customer operational performance by providing help resources in the business halls and resolving problems
Conducting regular training to the team to ensure that information is standard and policies are communicated effectively

Skills and Qualifications:
Customer Service,
Process Improvement
Managing Processes
Decision Making
Staffing
Planning,
Analyzing Information
Developing Standards, Customer Service Experience
Emphasizing Excellence
Skills and Competencies

(A) StarTimes personality:
Integrity and diligence
(B) Professional capability:
Having a high level of initiative and drive
Having strong sense of responsibility and commitment to one’s duties
Able to follow given instructions
Time management skills
Ability to work independently.
Excellent attention to detail.
(C) Work related capability:
Prior supervisory or leadership experience preferred.
Proven ability to achieve and maintain departmental quality standards.
Professional demeanor, dependable, and able to maintain confidential information.
Strong written communication skills. Excellent grammar, spelling, and sentence construction.
Exceptional listening and analytical skills.
Strong knowledge of customer care processes and techniques.
Must exhibit excellent leadership, communication, and interpersonal skills.
Must have familiarity with Internet software and Windows operating systems.
Customer Service,
Process Improvement
Managing Processes
Decision Making
Planning,
Analyzing Information
Developing Standards, Customer Service Experience
Emphasizing Excellence
Ability to work extended hours as needed
Education / Experience:
Bachelor’s degree In Business Administration Commerce or related field or equivalent with experience in related industry.
Relevant Postgraduate Training is an Added advantage
Minimum 4 years of experience in operations Management in busy environment.
Experience in managing and training teams and implementing set standards in a high pressured competitive environment.

Note:
Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to kenyahr@startimes.com.cn

Only shortlisted candidates will be contacted.