Jumia is the largest online retail store in Africa with over 2 million visitors a month, buying everything from Fashion to Phones.
Founded in 2012 in Nigeria, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, is Africa’s leading internet firm, with already over 3,000 employees in 13 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com.
It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
Job Description:
Acts as the main touch-point for people/ companies (suppliers) wishing to sell on our website
Manages numerous accounts concurrently and strategically and develops strong long-term relationships
Balances ambitious commercial targets with adherence to strict service level agreements on fulfillment times, out of stock and return rates, retraining struggling sellers as needed
Compiles weekly reports to sellers on their performance with improvement guidelines and monthly internal reports to recommend way forward with sellers
Collaborates with other departments such as Operations, Seller Support, IT and Finance and escalates issues as required to resolve seller’s questions and issues
Develops internal documentation and public knowledge centre
Qualifications & Experience
Degree / Diploma in Business / IT / Sales & Marketing
Customer service and I.T exposure
Previous experience in an account management role and fast-paced work environment essential
Experience in logistics or operations highly desirable
Action oriented with a “can do” attitude
Computer skills: You will be using excel and our own Seller Center platform on a daily basis
Business savvy: understanding of e-commerce and retail business
Highly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entails
We offer: A unique experience in an international, entrepreneurial, yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
The opportunity to be part of a team full of talented people with the best backgrounds
If you feel ready to take up the challenge, send your resume to: joinus-Kenya@jumia.com
Join the journey!