Job Ref: MM/CM/1
About our client: Our client owns a luxury tented Kenyan safari camp in the Mara which consists of 12 sleeper tents and caters to a maximum of 24 guests.
They are looking for a Camp Manager to effectively assist in managing the property and team to ensure the success of the business by the level of standards and services given.
To operate in accordance with company policy and objectives whilst maximising profitability in line with budget and effective development of the business
Roles and Key Responsibilities:
Social Responsibility
Regular liaison with the village and community committees and elders
Identify meaningful and sustainable projects at neighboring villages
Repairs and maintenance
Setting up preventative maintenance schedules for vehicles, generators, pumps, solar equipment and general equipment
Guest relations
Assist with check-in and check-out of guests and co-ordinate arrangements for arrivals for the day.
Briefing on arrival and room orientations
Ensure that all guest activities have been planned and communicated to the various departments.
Hosting guests throughout the day along with the General Manager, Guest Relations Manager and GA to ensure guests expectations are being met.
Administration
Assist in administration functions including, accounts, inventory, sales, reservations, orders, resupply, invoicing, stock control, control and management of budgets and reports.
Assist in completing annual performance reviews for all staff by ensuring HR matters to be in line with company policies and guidelines.
Check in on a daily basis with the reservations office for any amendments to the bookings
Assisting with HR duties of all staff members including the muster roll, Leave allocations and general day to day management of permanent and casual staff.
Staff relations
Ensure that staffs are working safely at all times and that they are complying with health and safety and other relevant regulations and guidelines.
Conduct regular meetings with staff and encourage initiatives from staff members.
Instill a culture of “guests first” in all staff members.
Develop strong relationships with the staff, motivate, empower them and supply full back up to staff by showing care, compassion and respect for all of your colleagues.
Encourage an attitude of openness and honesty amongst the staff. Discourage gossip and small talk. It is counter-productive.
Ensure a standard of service excellence is maintained and contribute with a hands-on approach with day-to-day operations. Display strong diplomacy, interpersonal and guest liaison skills. Be patient and have good organizational skills.
Focus on a personalised guest experience is essential.
Quality Control
Regular walk about at the camp to be done to check on general appearance and standard of maintenance.
Do regular spot checks at back of house to ensure a high standard of neatness and cleanliness is maintained.
Check on rooms prior to guest arrival to ensure that room is up to standard and ready for occupation.
Work with Housekeepers, FOH, Maintenance and Kitchen to ensure we are maintaining a consistently high standard.
Service controls in the areas of waiting tables and serving guests, house-keeping, personal hygiene, cleanliness, waste disposal, laundry, stock control and cost management, ordering of stock, stock rotation, preventative maintenance of vehicles, general camp maintenance, interaction with clients, food presentation and setting of menus and computer literacy.
Other management functions will include waste management as well as overseeing the running of stores and stock management including gas, fuel, dry goods, perishable items, beverages, cleaning materials, medical supplies, accessories, curio items, uniforms and spare parts used for maintenance and repairs of equipment.
Ensure that a very high standard of service, cleanliness and maintenance is kept at all times.
Training
Be instrumental in the developmental approach to staff and staff training within all departments.
General
Act as a central control point in any emergency situation.
Ensure that all staff are aware of and know what to do in any emergency as per the “Emergency Response Plan”.
Report any hazards identified and all actions you have taken.
Constantly search for new ideas to enhance guest enjoyment and experience
Qualifications, Skills and Experience:
A minimum of 3 years working experience working in High-end exclusive camps
Ability to work with the local community
Excellent guest relation and communication skills
Strong training and coaching skills with patience towards other team members
Strong administrative and staff management skills
Ability to handle Housekeeping, Front of House & the Kitchen
Highly motivated and result driven
Ability to work in a remote environment and to solve problems with limited access to resources while still maintaining the quality of the guest experience.
Ability to work within a small team with an attitude towards „helping out‟ anywhere it may be required.
Remuneration: An attractive package is on offer dependent on skills, experience and qualifications
To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.
Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.
All documentation is to be emailed to info@byappointmentafrica.com, quoting the Job Reference in the subject header of your mail.
ONLY short listed candidates will be contacted