The Role Responsibilities

Business

Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank [Kenya] on all documentation related matters, including the origination of documentation for customers where required
To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes

General

Perform end-to-end orchestration across all processes and services managed by IMO
Engage clients throughout process, ensuring seamless delivery and client experience
Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
Adheres to first-time-right principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
Client Due Diligence (CDD) and Regulatory Onboarding

Perform all relevant onboarding processes
Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
Drive GIC and network onboarding processes
Conduct checks on CDD as applicable
Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Credit Documentation

Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)
Conduct checks on Credit Documentation output as applicable
Ensure that the data sources used for the extraction of the return is correct
Identify processing risks or inefficiencies and implement appropriate and effective changes
Enablement [Account Opening and Channels]

Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Servicing [Static Data Maintenance, Offboarding]

Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
Strategy

Targeted Improvements
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
People and Talent

Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan
Risk Management

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance
Ensure strong due diligence on document safekeeping and data confidentiality
Ensure correctness of documentation prior to any dispensation from the Bank
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
Highlight significant issues/errors to team leader

Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal
Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
Control Governance Managers and Specialists
GBO Hub teams and In-country CET teams
Account Opening Teams
Front Office (RMs, CMs, CCMs)
Lending Documentation Unit
Commodities Transaction Management Unit
Business CRM
Business Operational Risk Manager
Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
Client Documentation and Control
Credit Documentation CoE

Other Responsibilities
Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
Good command of both spoken and written English and Mandarin.
Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
Ability to positively engage and build rapport with clients
Strong writing and presenting skills in English
Problem solver; looks for solutions and finds ways to progress despite blockages
Strong drive to deliver
Has a clear understanding of the client needs being serviced
Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
A team player with good interpersonal skills

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