Purpose of the Role
This is a key role in our centres. Reporting to the MSK Center Manager and deputizing when needed this role plays an important part in effective clinical teamwork and is responsible for high quality frontline service delivery to our clients. S/he must provide fast, efficient, professionally accurate services that meet and exceed our minimum quality standards for safe abortion, family planning and counselling services. S/he must actively take steps to highlight clinical issues arising in relation to all standards and performance. Managing a small team of Care Assistants, his/her professional and effective manner ensures that clients feel well cared for and recommend our services to others.
Marie Stopes Centres are a vital part of MSK’s work in Kenya. As part of the Programme Operations, they provide a unique service to the clients that visit and use our services. It is a discreet, efficient, high quality service at a reasonable price.
Key Responsibilities:
1.Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services.Activities include:
Client treatment:
• Monitoring and providing appropriate clinical care ( medical and surgical – anaesthesia) to patients on hospital wards and in outpatient clinics;
• Admitting patients requiring special care followed by investigations and treatment;
• Examining and talking to patients to diagnose their medical conditions;
• Carrying out specific procedures, e.g. performing operations and specialist investigations;
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals
• Liaising with other medical and non-medical staff in the hospital to ensure quality treatment;
• Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
• Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap smear, MVA procedure and VCT).
• Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute.
• Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
• Refer complex clients to the medical officer for Management.
• Conduct follow ups and reports all complications in writing within or before the end of current duty.
• Maintain confidentiality at all levels
• Provide comprehensive client counselling on reproductive health, contraceptive options and other services.
• Ensure all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
• Implement a smooth, efficient client flow to minimise client waiting times.
• Monitor and evaluate client care continuously and recommend improvements as necessary.
• Provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
2.Management and accurate documentation of all services rendered. Activities include:
• Accurate client records are maintained in both the client record book and daily register.
• All client information is kept confidential at all times and stored appropriately.
• Accurate and timely collation of activity data for internal and external reporting purposes.
• Analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
• Assist in the collection of client feedback data
• Refer clients promptly when needed.
3.Effective participation and support of the centre team both in quality assurance and promotional activities.
Activities include:
Centre standards:
• Overall quality inputs into service delivery points. Includes running full out-patient clinic and provision of surgical procedures as needed.
• Proper use of medical equipment and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipment and instruments.
• Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
• In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
• Report all major and minor incidents within 24 hours Care Assistants line management
• Provide guidance and support to junior team members to fulfil their responsibilities
• Clarify job roles and responsibilities
• Ensure management of work-plans, time off, need for locums etc
• To support new team members in their induction & orientation and assist with training as required. Support Promotional Activities
• When workload allows actively promote the work of the centre in order to generate demand for the services, eg educational and awareness-raising events
• Positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
4.Effective management of Petty Cash and Stocks to ensure uninterrupted service. Activities include
Petty Cash
• Collection and accounting for petty cash on a monthly basis following Finance requirement
Stock Management
• Timely documentation on bin cards of all stock use
• Oversight of stock levels and accurate forecasting for annual procurement and tracking
• Regular stock review and disposal of out of date stock
• Maintenance of an effective buffer stock.
5.Active participation in the whole MSK team linked with Social Franchisees, Outreach and Medical Detailers. Activities include
• Actively contribute to achieving the central region outreach team targets set by Marie Stopes Kenya.
• To attend & contribute to team meetings and the creation and implementation of work plans.
• Continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
Professional Conduct and Ethics
All clinical care must be provided in accordance with the highest standards of clinical care and safety.
You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
You are expected to wear the Marie Stopes Kenya uniform.
You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
Knowledge, skills and attitudes
Qualifications:
• Diploma in Clinical Medicine and Surgery with a higher diploma in Anaesthesia.
• A minimum of 2 years’ experience.
• Registered by the Kenya Clinical Officers Council and in possession a valid practice license.
• Excellent communication, interpersonal and analytical skills with meticulous attention to detail.
• Computer literacy, with proficiency in Microsoft Office Suite.
• Practising knowledge of Sexual Reproductive Health an advantage
Skills:
• Proven clinical experience and demonstrable commitment to learn and develop skills
• High regard for confidentiality and demonstrable integrity
• Excellent communicator – both written and spoken
• Commitment to excellent client care and the delivery of client-focused services.
• High level of attention to detail
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure
• Ability to work flexibly to meet service needs
Attitude / Motivation:
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSK encourages in all employees and they are defined below:
• Initiative
Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative
Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication
Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive
Being responsive to changing priorities and demands
• Working Efficiently
Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information
Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning
Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment
Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven
Drive and determination to deliver results
• Accountable
Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change
Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated
Motivation towards achieving quality results to maximise potential
• Team Player
Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply
• Applications quoting the position title with a detailed CV, contact details of 3 referees including their email
addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: pd@mariestopes.or.ke on or before August 02, 2017.
• Only shortlisted candidates will be contacted.
• If we do not contact you by August 17, 2017, please consider yourself unsuccessful.
HOW TO APPLY:
• Applications quoting the position title with a detailed CV, contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: pd@mariestopes.or.ke on or before August 02, 2017.
• Only shortlisted candidates will be contacted.
• If we do not contact you by August 17, 2017, please consider yourself unsuccessful.