Responsibilities
Ensure provision of quality service to customers.
Participate in the implementation of customer care policies and standards.
Receive customer requests, attend to daily customer complaints, escalation of complaints, follow ups and ensure prompt feedback is given and action taken.
Marketing of SACCO products and services to prospective members.
Information gathering from customers on products and services need / requirements.
Recruitment and registration of members end to end.
Inform members of their account balances and ensure members understand their statements.
Filing of SACCO forms and members records. Custodian of the registry.
Offer financial advisory to members by educating them on credit and savings.

Qualifications
A certificate, Diploma, or Degree in any related field.
Should be computer literate.
One year experience in a similar position.
Should have good communication skills both in English and Swahili languages.

Behavioral Competencies/Attributes
Establishing rapport
Valuing individuals
Inviting feedback
Understanding people

Method of Application
Please submit your application by email ONLY to jobskibera@shininghopeforcommunities.org with the job title as subject line on or before January 31, 2020. Due to the high number of expected applicants, only shortlisted candidates will be contacted.