Responsibilities
A. Customer Implementation Management
Task: Ensure efficient implementation of customer requirements and specifications
Defines customer requirements and translates these into a customer implementation plan, including timeline and deliverables (BE sheet)
Provides technical support during installation, according to customer requirements
Undertakes testing and commissioning installations
Acts as technical/commercial interface between customer and the company.
Co-ordinates CIM team
Contributes to operational strategy, together with MD and managers
Provides input into power and cooling issues within data centres
Undertakes administration for CIM processes
Task: Co-ordinate allocation of third parties
Procures and allocates vendors and sub-contractors for installation of new equipment, based on customer requirements and optimal allocation
Follows up on termination requests and settle partner agreements
Co-ordinates sub-contractors and vendors

B. Capacity Planning
Keeps up-to-date with data centre developments in terms of capacity planning
Contributes to power upgrade projects, new data centre projects and further development, as required
Prepares monthly capacity planning reports for the MD to determine where risks lie

C. Sales Support
Task: Provide input into sales process
Provides technical and pricing input into sales proposals to generate appropriate offers
Prepares planning proposals in relation to technical resources available
Processes customer order forms (non-recurring sales)
D. Technical Support

Task: Act as technical back-up for customers and engineers
Acts as single point of contact for customers and technical and operational issues during implementation
Acts as a second line escalation point for Site Engineers
Maintains log sheets and procedures (Nordics)
Prepare build-out business cases in accordance with corporate engineering counterparts
Provides 24/7 technical support, as required

E. Other
Task: Ensure resources available
Purchases material required for implementation of customer requirements

Qualifications and Skills:
Educated to Bachelor level, preferably in a technical field
Qualified electrician certificate would be a distinct advantage
4 – 6 years’ experience working in an electro-technical environment within a large company,
3 – 5 years people management experience required
Experience in data centres or a similar environment is considered a significant advantage
Problem-solving skills
Project management skills
People Management skills
Analytical
Stress-resilient
Communication skills
Pro-active
Customer focus
Flexible

Application:
Send your CV (in Word format) titled with your Name via email with the Subject Line as “Customer Implementation Manager” to jobs@genesisconsult.net not later than 11 August 2016.

No phone calls please.

In your application, please specify:
Current Gross Salary with Benefits;
Expected Gross Salary with Benefits; and
Related Experience justifying your application.