Background: Our client has recently opened a new modern hotel would wishes to have a trainer with good experience in hospitality industry to train his team 15 front office staff on good customer service practice which he anticipates will enhance the level of service delivery at his facility with objective of increased customer satisfaction, more loyal customers and ultimately greater profits.

Trainer Role
The trainer will be engaged on need basis to carry out the customer service training for both existing and newly recruited staff and enhance their level of customer awareness and service to greater levels that matches and exceeds the standards of Hotels of its class.

The trainings are planned to be held on need basis and depending on the seasonal exigencies.

Requirements
The suitable trainer should possess the following academic and professional qualifications as well as possess requisite experience in the field of training.
Should have minimum Bachelor’s degree in business related field preferably in customer service and marketing skills
Should have certifications in customer care
Should have trained for at least 3 to 5 years in this field in a commercial setting preferably in the hospitality industry
Must show proof of such training
Be willing to be engaged on short notice and commence training immediately . Be agile to travel when required

How to Apply
Candidates who feel they meet this criteria should submit their proposal for Customer Service Training with the following information;
Objective of the course
Course content
Methodologies used for the training
Course duration
Course timetable
Key facilitator and their profile
Course fees
References of previous trainings conducted

Complete proposed with accompanying documents and titled ”TRAINER ON CUSTOMER SERVICE”should be submitted to career@hrpartner-ltd.com