Ref: GA/ES/2015/1
Reporting to the Chief Executive Officer, the Director of Operations and Quality Assurance will provide strategic leadership and champion international best practices in the operations, quality and competitiveness of NHIF health insurance schemes.
The holder of the position will be in charge of field operations of the Fund.
Key Responsibilities
Develop sound business strategies and monitor action plans for achieving organizational goals, departmental mandate, objectives and performance targets in member registration, collection and processing of claims;
Establish and review operating structures, policies, systems and procedures to foster efficient member and customer service;
Lead sustained Stakeholder engagement to review the quality and competitiveness of NHIF health insurance schemes and benchmark continual improvement of existing benefits and services for client satisfaction;
Develop and review standards for accreditation of Health facilities;
Monitor internal business processes and service delivery for strategic and operational risks and in liaison with relevant actors institute mitigation measures to ensure compliance to the NHIF Act and related legislation;
Oversee branch operations to ensure deepening of citizen’s participation in health insurance and reduction of the uninsured;
Develop a comprehensive partnership strategy with health providers to facilitate access to services by different market segments;
Guide, coach and supervise direct reportees to ensure high performance, discipline and team spirit and effective succession planning;
Participate in meetings of Stakeholders, Management and Board as necessary;
Prepare and present performance reports.
Qualifications
Holder of Master’s degree in Business Administration or other relevant field.
Holder of Bachelor’s degree in Social Science or other relevant field.
Professional Qualifications
Holder of Diploma in a related field.
Experience
At least twelve (12) years’ experience in management with five (5) years at senior management level.
Skills and Competencies
Strategic leadership and expertise in health insurance schemes.
Ability to relate at senior levels with Partners/Stakeholders.
Excellent computer skills and proficient in excel, word, outlook and access.
Negotiations skills.
Analytical mind with strong data analysis skills.
Ability to drive change and innovation.
The Candidates
Candidates applying for the roles should be holders of at least a relevant Master’s degree with the requisite working experience.
Candidates will be expected to demonstrate integrity and strategic thinking, be results oriented, be creative and innovative and committed to NHIF’s vision, mission and core values.
All shortlisted candidates must meet the provisions of Chapter Six of the Constitution of Kenya. In this regard, the candidates should obtain clearance certificates from:
Kenya Revenue Authority.
Ethics and Anti-Corruption Commissions.
Criminal Investigation Department.
Higher Education Loans Board.
A Credit Reference Bureau.
How to Apply
If your background and competencies match the specification for this position, please write in confidence, quoting the position reference in your application letter and attach your curriculum vitae that contains details of your qualifications, experience, present position, current remuneration, day and evening telephone numbers and names and addresses of three referees
to careers@goaladvisory.com
or send by post or hand deliver to:
The Director,
Goal Advisory (A) Ltd
1st Floor, Centro House,
Ring Road, Westlands,
P O Box 14426-00100,
Nairobi, Kenya
Your application should reach us by 6th March 2015.
While applying, please quote the title and reference of the position applying for and include day and evening telephone numbers.
Only shortlisted candidates will be contacted.
NHIF is an equal opportunity employer.