Responsibilities
Supervise NOC support team.
Monitor LAN Support to ensure that all customer support queries have been successfully handled and closed.
Follow up on trouble tickets on technical faults and quality of service issues and also facilitate escalations on the same where necessary.
Ensure that all client calls escalated to the support team are attended to.
Help create basic trouble shooting skills to the support team.
Ensure response to customer queries is with the SLA.
Ensure all calls are logged into the LAN Support and assigned to the relevant teams and followed to closure within SLA.
Monitor escalation cases on support issues.
Capture, analyse and provide support related reports on daily, weekly and monthly basis to the various stakeholders.

Qualifications
5+ years of working in technical support.
BSc in Engineering or BSc in Computer Science

Interested and qualified applicants should send their applications and CV’s to
executivesearch@humantalentrecruit.com