Responsibilities:
Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
Communicate and coordinate with internal departments
Keeping track of all orders being returned and resend to customers.
Ensure efficient and accurate logging of all after sales inquiries
Take ownership of customers after sales complaints and follow problems through to resolution efficiently
Constantly investigate and report after sales issues and options that will assist in service improvements.
Any other duty assigned from time to time.
Who Are You?

Required Skills and Competencies:
Bachelor degree in Business Administration or an equivalent
1 year relevant work experience.
Be a strong team player with excellent interpersonal skills
Be able to work well and meet strict deadlines with minimum supervision
Have a good working knowledge of MS Office applications with strong report writing skills
Have excellent communication skills, both oral and written
Method of Application
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com