Duties and Required Skills
Financial services (either have worked with telcom i.e. managing money transaction fraud and compliance auditing or in bank sector – 2-3 years’ experience mandatory
Must have led quality team in this role
Any call center experience advantageous in this area
Must have experience in looking at transactions and monitoring for fraud
Must have process and compliance auditing experience
Must have operations knowledge of call centers
Must have Quality management experience in observation and knowledge of telcom products and customer service

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.co.ke