Duties and Required Skills

Financial services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in bank sector (2-3 years’ experience mandatory)
Any call center experience advantageous in this area
Must have experience in looking at transactions and monitoring for fraud
Must have process and compliance auditing experience
Must have operations knowledge of call centers
Must have Quality management experience in observation and knowledge of telco products and customer service

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.co.ke