KEY RESPONSIBILITIES:
Develop plans for the achievement of Operational Excellence standards, Service and cost targets for Central Operations.
Optimize cost of operations through centralization of all non-customer facing and non-country specific operational processes and develop processes for cost sharing among business units.
Work closely with business units to ensure seamless services, identify process weakness, issues resolution, and implement appropriate solutions to improve centralized operations.
Develop standards, productivity measures and Service Level Agreements with business units to drive and monitor performance.
Develop and implement appropriate control processes to ensure that all elements of Operational risk, e.g. Fraud, Closure of Audit recommendations, are managed effectively across Central Operations.
Monitor, Report and Review levels of service delivery against agreed SLAs and drive process automation to achieve best in class transaction processing capabilities
Work with Internal Audit to identify the key risk parameters for consideration during audit planning, in order to ensure the monitoring and resolution, within agreed timeframe, of all audit exceptions.
Timely provision of accurate Management information for internal and regulatory requirements.
Compile and review on an ongoing basis performance figures/ statistics and monitor against targets/ budgets.
Provide leadership, Coach and Develop a high performing team.

EXPERIENCE & EXPERTISE:
Bachelor’s degree in Business related field.
Master’s degree in a relevant field.
Thorough understanding of Banking Law and Central Bank guidelines
Any relevant professional qualification will be an added advantage.
Minimum 10 years’ experience in Banking, 6 years of which should be in a Senior Management position within Banking Operations.
Sound understanding of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.
Experience in driving process, service and operational transformation.
Excellent people management skills with ability to attract, retain and motivate people
Experience in the service management of business operations, including process design, change management, measurement and improvements.
Experience in developing and evolving an organisation that interfaces with employees, vendors, functional business owners and technology.
Must have awareness of current business trend, risks, challenges and opportunities.
Excellent customer focus and orientation
Only short listed candidates will be contacted.

NB: In the event that you are successful, we will require that you provide us with the following documents:
National I.D.
KRA Pin Card
Birth Certificate of self
Passport Photo (White Background)
NSSF Card
NHIF Card
Certificate of Good Conduct (less than 5 Months old)
Academic and Professional certificates, including official transcripts

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